Refund & Return Policy

Last updated: August 10, 2026

Our 60-Day Money-Back Guarantee

We want you to be genuinely happy with your Rigvonex order. If you are not, you have 60 days from the date your parcel is delivered to request a refund or a replacement. You may return the product even if you have opened it and tried it — that is the point of the guarantee.

What is covered

  • You tried the product and it did not work the way you hoped
  • The item arrived damaged, leaking or defective
  • You received the wrong item or the wrong bundle size
  • Your parcel never arrived (see our Shipping Policy)
  • You simply changed your mind

What is not covered

  • Requests made more than 60 days after delivery
  • Damage caused by misuse, by use on surfaces the product is not intended for, or by ignoring the instructions on the label and product page
  • Bottles that are more than half empty on a “changed my mind” return (we will still refund proportionally — just tell us honestly and we will work it out)
  • Items bought from a seller other than rigvonex.shop

How to start a return

  1. Email support@rigvonex.shop with the subject line “Refund request – [your order number]”.
  2. Tell us what went wrong. If the item arrived damaged, defective or incorrect, attach a photo — it usually means we can approve you on the spot without asking you to ship anything back.
  3. We reply within 24 hours on business days with a decision and, where a physical return is needed, a Return Merchandise Authorisation (RMA) number and the correct return address.

Please do not ship anything back before you receive an RMA number. Unauthorised returns and returns sent to our Mississippi correspondence address cannot be received or refunded.

Return shipping costs

  • Our mistake (damaged, defective, wrong item): we cover everything. In most cases we will simply replace the item or refund you without asking for the product back.
  • Change of mind: you pay the return postage. We recommend a tracked service — we cannot refund a return we never receive.

Refunds

Once your return is approved (or received, where a physical return was required), we issue your refund within 2 business days. Refunds go back to the original payment method. Your bank or card issuer then takes a further 5–10 business days to post the money to your account — that part is outside our control.

Refunds include the full price you paid for the returned items. Because shipping is free on every order, there is no shipping charge to refund.

Replacements and exchanges

Prefer a replacement over a refund? Just say so in your email and we will ship a new unit at no cost. Want a different bundle size? The simplest route is a refund on the original order followed by a fresh order — we will help you time it so you are never out of pocket.

Cancelling an order

You can cancel free of charge within 12 hours of placing your order by emailing us. After that, the order is usually already packed and this Refund & Return Policy applies instead.

Late or missing refunds

If more than 10 business days have passed since we confirmed your refund and you still do not see it, first check with your bank or card issuer, then email support@rigvonex.shop and we will send you the refund reference so you can chase it.

Contact

Rigvonex — support@rigvonex.shop · +1 (214) 831-1340 · Monday to Friday, 9:00 AM – 5:00 PM CT.