Shipping policy
Shipping Policy
Last updated: August 10, 2026
Where we ship
Rigvonex ships to addresses within the United States, including all 50 states. We do not currently ship to PO Boxes, APO/FPO/DPO addresses, or destinations outside the US. If you place an order to an address we cannot serve, we will contact you and refund it in full.
Shipping cost
Free standard shipping on every order. No minimum spend, no handling fees. The price you see at checkout is the price you pay.
Order processing
Orders are processed Monday to Friday, excluding US public holidays. Please allow 1–3 business days for us to verify, pack and dispatch. Orders placed after 5:00 PM CT, at the weekend or on a holiday begin processing the next business day.
Where your order ships from
We would rather be upfront than surprise you: Rigvonex works with an overseas fulfilment partner, and your order ships from a warehouse in China. That is how we can offer free shipping and keep prices low — and it also means delivery takes longer than a domestic-only retailer.
Delivery times
Standard shipping (tracked): processing 1–3 business days + transit 7–12 business days = 8–15 business days total, free of charge. These are estimates, not guarantees. Customs clearance, carrier backlogs, severe weather and peak seasons (Black Friday, Christmas, Lunar New Year) can add time. Lunar New Year in particular can add one to two weeks during late January and February.
Tracking
You will receive a shipping confirmation email with a tracking number once your parcel leaves the warehouse. Tracking can take 3–7 business days to begin updating while the parcel completes the first leg of its journey. This is normal and does not mean your order is lost.
Split shipments
Multi-bottle bundles may arrive in more than one parcel and on different days. Each parcel has its own tracking number.
Customs, duties and taxes
For US orders we handle shipments so that you are not charged import duties or customs fees in the vast majority of cases. In the rare event a carrier invoices you for an import charge, email a copy to support@rigvonex.shop and we will reimburse it.
Wrong or incomplete addresses
Please double-check your address at checkout. If your order has not yet dispatched, email us within 12 hours and we will correct it free of charge. Once shipped, the address cannot be changed. Parcels returned to sender because of an incorrect address can be re-sent at your cost, or refunded minus the shipping cost we incurred.
Lost, delayed or damaged parcels
- Delayed: if your parcel has not arrived within 20 business days of dispatch, contact us and we will open an investigation with the carrier.
- Lost: if the carrier confirms a parcel is lost, we send a free replacement or issue a full refund — your choice.
- Damaged in transit: email photos of the item and the outer packaging within 7 days of delivery and we will replace it free of charge.
- Marked delivered but missing: check with neighbours and your building manager and allow 48 hours, as carriers sometimes scan early. If it still has not appeared, contact us.
Changes and cancellations
Cancel or amend your order free of charge within 12 hours of placing it. After that our Refund & Return Policy applies.
Questions
Email support@rigvonex.shop or call +1 (214) 831-1340, Monday to Friday, 9:00 AM – 5:00 PM CT. We reply within 24 hours on business days.