Track your order
Enter the tracking number from your shipping confirmation email below. Tracking can take 3–7 business days to start updating after dispatch, and it often goes quiet while a parcel moves between countries — that is normal and rarely means anything is wrong.
Track Your Order
Track Your Order
Enter the tracking number from your shipping confirmation email into the carrier’s website, or use a universal tracker such as 17TRACK, which recognises virtually every carrier we use.
Haven’t received a tracking number yet?
Orders are processed in 1–3 business days. Your tracking number is emailed the moment the parcel leaves the warehouse — if it’s been longer than 3 business days, check your spam folder first, then email us.
Tracking hasn’t updated in a while
This is normal and rarely means anything is wrong. Tracking can take 3–7 business days to begin updating, and it often goes quiet while a parcel moves between countries or waits for a customs scan. Give it a few more days before worrying.
How long should delivery take?
- Processing: 1–3 business days
- Transit: 7–12 business days
- Total: roughly 8–15 business days
Peak seasons, customs clearance and severe weather can add time.
Still nothing after 20 business days?
Email support@rigvonex.shop with your order number and we’ll open an investigation with the carrier. If the parcel is confirmed lost, you get a free replacement or a full refund — your choice.
Marked as delivered but not there?
Check with neighbours and your building manager, and allow 48 hours — carriers occasionally scan a parcel as delivered a little early. If it still hasn’t appeared, contact us and we’ll help.
Support: support@rigvonex.shop · +1 (214) 831-1340 · Monday–Friday, 9:00 AM – 5:00 PM CT